A few of the customer’s rollers popped out of their track, leaving the door hanging half open.
After unplugging and disconnecting the opener, our team lifted the door manually, had the customer remove her car, and then raised the door off the other track as well. Once the rollers were reattached and their hubcaps better secured, we eased the door back into its grooves and then tested its movement a few times to ensure it was smooth and silent.
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* $29 service call - deducted from the service
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